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Terms and conditions
These terms and conditions cover electronic purchases through the website www.nataliaserna.es (henceforth the Website) and the online shop that it contains (henceforth the Shop), both of which belong to Natalia López Serna, N.I.F 335522534B, Apartado de Correos 46, 08860, Spain. Using the Website and the Shop means that you agree to comply with the terms and conditions covered below.
For further comments or questions, please get in touch via the email shop@nataliaserna.es.
Legal notice
This Website and Shop is the property of Natalia López Serna, a self-employed worker under Spanish law. The information, designs and graphics, as well as any other graphical or visual representation, within this Website and Shop are protected by the intellectual property and industrial rules of Spain and international rules. It is completely forbidden to copy or reproduce the information, designs and/or graphics without the express written consent of the Owner. The information contained in the Website and Shop can be changed without prior notice.
Prices, taxes, shipping costs and packaging
All the prices include Spanish value added tax (IVA in Spanish).
Shipping is free in mainland Spain. Items will be sent by messenger within mainland Spain.
Shipping to the Canary Islands, the Balearic Islands, Ceuta, Melilla and international destinations will be by certified mail. Please get in touch with shop@nataliaserna.es to find out how much it will cost.
The product will be sent to the address given during the purchase. The shop reserves the right not to send packages to mailboxes. It will be necessary to sign for the package when it arrives. The shop isn’t responsible for the item if someone other than the buyer signs for the item.
Our items will be shipped in a cotton bag, which is perfect for keeping the item safe. In the packaging section you can find different boxes to improve the presentation of your gift.
Availability of product
We recommend placing an order with time to spare. If we have an item in stock, we will send it within two working days from the order. If the item isn’t in stock, it will take more time to dispatch your order as we will have to make it. To find out how long it is likely to take, please send an email to shop@nataliaserna.es.
Right to cancel
You have the right to cancel your contract within 14 days without having to justify it. The client doesn’t have the right to cancel for products in the SPECIAL DESIGNS section or for customized orders.
In order to execute your right to cancel it is necessary to notify the decision to withdraw from the contract via an email to shop@nataliaserna.es. We will reply with the shipping address for the return.
If you cancel your order, we will return all payments made without delay. This will be done within 14 days of receiving the returned goods. The devolution will be made using the same payment method used in the original order.
The goods to be returned should be shipped without delays within 14 days of sending the initial notification. The client needs to make sure that the product is returned in perfect conditions and in its original packaging.
If the product arrives with any defects, please get in touch with shop@nataliaserna.es as soon as possible.
Safe shopping
Nataliaserna.es is committed to protecting the personal information of our clients. We use the industry standard encryption protocol, called Secure Socket Layer (SSL), to keep the information about your order confidential. All orders are scrambled when they are sent.
You can check the safety of your order in your browser while you are in the orders section. The majority of browsers use symbols to alert you whether you are in a safe website or not.
When you create an account, we will save your shipping and billing information. This information will only be used by nataliaserna.es. Your order will be handled by Paypal.
Privacy policy
This is the privacy policy of www.nataliaserna.es (the Website).